Return Policy & Shipping Policy

Paltoo is to strengthen the relationship between pet owners and their animals in general and their level of enjoyment. To meet your and your pet's needs, we work hard to make our collections varied while sourcing them from the best places domestically and internationally. We have a return policy in place to ensure that you are comfortable with the entire return procedure. We would gladly exchange any damaged Paltoo merchandise for you as long as it satisfies the necessary requirements. Listed below are the requirements for you to go over.

Return Eligibility

There are certain items that we do not accept for returns and exchanges unless these items are already damaged or faulty in condition when received by the customer and such information has been notified to Paltoo for replacement or exchange within 2 days of delivery. These types of items are mentioned below:

  • Edible and perishable items such as foods, treats, and supplements.
  • Healthcare products
  • Pet-care accessories
  • Crates and Carriers
  • Cat litter, trays & accessories
  • Cat furniture and scratchers
  • Grooming Products

However, kindly note that the items mentioned above are not included. There can be other individual products of Paltoo that can be non-refundable or returnable. All details of the product are mentioned on the product pages.

Shipping Policy

We at Paltoo strive to deliver the finest quality product to you, that too within the stipulated time frame with zero to no delay in delivery. Hence, we are acutely attentive while getting your orders ready to be delivered. We have partnered with very professional and best-in-their-fields delivery partners in India, they have the means to complete the delivery on time without any hassle.

Some of our best courier partners are Bluedart, Delhivery, Ecom Express, XpressBees, Pikndel, Shiprocket, etc, who give us assurance of reliable and super-fast delivery to our customers.

Shipping Location & Charges

We at Paltoo deliver pan India, though shipping charges may vary depending upon the geographical area. Once the order has been placed with us we will deliver it to you at the earliest time possible. Our delivery service is available to almost 25000 pin codes in the country.

The Shipping Charges

We give free shipping on orders above Rs 599 at Paltoo. For orders below Rs 599, a shipping charge will be applicable of Rs 49 on all the purchased products. Kindly note, that an additional charge will be levied of Rs 49 on all orders below Rs 999 on cash on delivery mode.

Time Taken For Delivery

We usually deliver orders 4-5 days from the date of placing the orders pan India. The product is dispatched in 2-3 days and is ready to be shipped. Due to natural disturbances, some delays can happen in situations like earthquakes, floods, and landslides.