Cancellation and Exchange Policy

Cancellation of Orders

We always aim to serve you with the best quality at all times, but somehow you take a decision to cancel a product after its purchase. Know that the product can only be cancelled if it has not been dispatched yet. For product cancellation, kindly notify our team via e-mail: at paltoopets@gmail.com or contact us at 9878536475.

If the order has been shipped or dispatched from the warehouse, your order cannot be cancelled. You have a choice of not accepting the order when it is delivered to you and the order will be returned to us. Once the order is returned to us and if it is prepaid the shipping cost will be deducted from the paid amount, and then the refund will be proceeded to your account from the payment has been made.

Exchange Policy

• Exchange will be given for any products or services that have been delivered damaged or faulty.
• If you are not satisfied with the product from Paltoo’s website, you may or may not be able to return it for a refund or exchange.
• Please contact us for more information on how to exchange a product.

This policy is laid down in place to protect the rights of both the customer and Paltoo. By purchasing a product from our website https://paltoo.com/, the customer agrees to the terms of this exchange policy. Paltoo reserves the right to refuse service to anyone who does not comply with the terms of this exchange policy.